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.email-toggle{color:var(--primary);font-size:.75rem;text-decoration:none}.comment-customer .comment-bubble .email-toggle:hover{text-decoration:underline}.comment-internal .comment-bubble .email-toggle{color:var(--text-dark)}.chat-legend{text-transform:uppercase;letter-spacing:.04em;font-size:.7rem;font-weight:600}.chat-legend:before{content:"";vertical-align:baseline;border-radius:50%;width:10px;height:10px;margin-right:4px;display:inline-block}.chat-legend-left:before{background:#dee2e6;border:1px solid #adb5bd}.chat-legend-right:before{background:var(--primary)}.stats-card-anchor{height:100%;color:inherit;display:block}.stats-card-anchor:hover{color:inherit}.stats-card-link{cursor:pointer}.stats-card-link:hover{border:1px solid #00285d40}.comment-author{opacity:.8;margin-bottom:.25rem;font-size:.75rem;font-weight:600}.comment-time{opacity:.6;margin-top:.25rem;font-size:.7rem}.comment-text{font-size:.875rem;line-height:1.5}.comment-form{border-radius:var(--radius);box-shadow:var(--card-shadow);background:#fff;padding:1.25rem}.pagination-wrapper{justify-content:space-between;align-items:center;padding:1rem 0;display:flex}.pagination-info{color:var(--text-muted);font-size:.85rem}@media (max-width:991.98px){.sidebar{transform:translate(-100%)}.sidebar.show{transform:translate(0)}.main-content{margin-left:0}.content-wrapper{padding:1rem}.top-navbar .search-input{width:200px}.auth-panel-left{display:none}.auth-panel-right{min-height:100vh}}@media (max-width:767.98px){.page-header{flex-direction:column;align-items:flex-start;gap:.75rem}.ticket-header{flex-direction:column;align-items:flex-start}.comment-bubble{max-width:90%!important}.filter-bar{flex-direction:column}.filter-bar .form-select,.filter-bar .form-control{width:100%}}::-webkit-scrollbar{width:6px}::-webkit-scrollbar-track{background:#f0f2f5}::-webkit-scrollbar-thumb{background:#c4c8cc;border-radius:3px}::-webkit-scrollbar-thumb:hover{background:#a0a4a8}.loading-spinner{justify-content:center;align-items:center;min-height:200px;display:flex}.kb-search-input{border-radius:var(--radius);border:2px solid #e9ecef;width:100%;padding:.875rem 1.25rem;font-size:1rem;transition:border-color .2s}.kb-search-input:focus{border-color:var(--primary);outline:none;box-shadow:0 0 0 .15rem #00285d1a}.empty-state{text-align:center;color:var(--text-muted);padding:3rem 1rem}.empty-state i{opacity:.3;margin-bottom:1rem;font-size:3rem}.empty-state h5{color:var(--text-dark);font-weight:600}.sidebar-overlay{z-index:1035;background:#00000080;display:none;position:fixed;inset:0}@media (max-width:991.98px){.sidebar-overlay.show{display:block}}.fade-in{animation:.3s fadeIn}@keyframes fadeIn{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.avatar-circle{background:var(--primary-gradient);color:#fff;border-radius:50%;justify-content:center;align-items:center;width:36px;height:36px;font-size:.8rem;font-weight:600;display:flex}